DELIVERY | PICK UP

Free Delivery: Enjoy complimentary delivery to your doorstep on all orders within a 150-mile radius of Camp Hill, PA. Our team ensures a prompt and secure delivery, bringing your furnishings right to your door.

*Delivery requests outside the 150-mile service area can be accommodated on a case-by-case basis for an additional fee. Contact us with a request for more information.

White Glove Service: For those who desire a touch of luxury and ease, we offer our exclusive White Glove Service for an additional $150. This premium service includes not only delivery but also the careful placement of your new piece directly into your desired space. Hired professionals will handle all the heavy lifting, positioning, and even the removal of packaging materials, ensuring a seamless and tidy setup.

Customer Pick Up: For our local customers or those who prefer a more hands-on approach, we offer a convenient pick-up option. We will happily assist in safely loading your item into your vehicle. Picking up your furniture not only gives you a chance to see our collection in person but also provides a faster way to enjoy your piece in your home.

Return Policy for New Items

Each piece is inspected before leaving our warehouse to ensure it meets the high standards our customers expect.

Eligibility Window

New items may be returned within 14 days of delivery.
Items must be unused. The item should look exactly the way it did when you received it — no signs of sitting, use, wear, stains, odors, or home exposure. This allows us to resell it as a brand-new piece.

Non-Returnable Items

Custom orders
Items delivered outside of our delivery radius (unless damaged in transit).

Return Process

Include your order number, photos of the item, and the reason for the return.
Once approved, we can arrange pickup.

Return Fees

10% restocking fee applies to all approved returns.
Pickup by Resilient Home Furnishings: $150 pickup fee within 150 miles (additional mileage may apply).

Refunds

Refunds are issued to the original payment method after the item is inspected.
Please allow 3–7 business days for processing.
Shipping/delivery charges are non-refundable.

Damaged or Defective Items

If your item arrives damaged or defective:

Report the issue within 48 hours with photos.
We will arrange a replacement, repair, or full refund at no cost to you.

Return Policy for Pre-Owned & Used Items

Every pre-owned piece we offer is individually sourced, inspected, and accurately represented with detailed photos and descriptions. Because these items are unique, previously owned, and often require significant transportation and handling, our return policy for used items is structured to ensure clarity and fairness.

All Used Items Are Final Sale

All pre-owned and used items are final sale.
Once delivered or picked up, we cannot accept returns, refunds, or exchanges.

This policy is in place because:

Each piece is one-of-a-kind and cannot be restocked in “new” condition
Pre-owned furniture requires special handling and transportation
Delivery costs, labor, and sourcing expenses cannot be recovered
Condition is fully disclosed with photos and buyer approval before purchase

Customer Satisfaction & Transparency

We want every customer to feel confident before purchasing, so we provide:

Multiple high-quality photos
Videos upon request
Measurements
Condition notes (scratches, wear, patina, etc.)
Additional angles or close-ups upon request

You’re encouraged to ask any questions before purchase — we’re here to help you make the right choice.

Inspection at Delivery

At the time of delivery:

You’ll have the opportunity to inspect the item
We ensure the piece matches the listing photos and description
Once the item is accepted at delivery, the sale is considered final

If you decline the item at delivery due to a discrepancy (rare, but possible):

We will take it back at no cost
A full refund will be issued

This only applies if the item is materially different from the description or condition represented.

No Returns for Fit Issues

Please measure your space and entryways prior to purchase.
We cannot accept returns due to:

Item not fitting through doorways or stairwells
Item not fitting the layout
Change of mind
Color not matching your décor
Cushion firmness or comfort preferences

Damage During Delivery

If any damage occurs during delivery by our team:

It must be reported immediately at the time of delivery
We will repair, compensate, or refund accordingly
Once delivery is completed and accepted, we cannot honor damage claims